Offers and Prize Draws

Monkey Town Instagram Prize Draw - 10-Play Session Card – Terms & Conditions

1. Promoter

The promoter of this competition is 24 Indoor UK LTD, trading as Monkey Town, of Unit 6 2nd Floor Mulgrave Chambers, 26-28 Mulgrave Road, Sutton, Surrey, United Kingdom, SM2 6LE (the "Promoter").

2. Competition

The Promoter is running an Instagram prize draw across the participating Monkey Town centre Instagram accounts listed below.

The competition offers five (5) winners per participating centre the opportunity to win one (1) free 10-session pass for the relevant Monkey Town centre.

Participating centres and their Instagram accounts:

• Monkey Town Liverpool– @monkeytownliverpool
• Monkey Town Kirkby – @monkeytownkirkby
• Monkey Town Romford– @monkeytownromford

Each centre's prize draw will be administered separately. Entries submitted to one centre's Instagram account will only be included in that centre's draw.

3. Competition Dates

The competition opens on Sunday 27th September at 8pm (GMT) and closes at 11:59pm (GMT) on Sunday 4th October 2026.

Entries submitted after the closing date and time will not be accepted.

4. Eligibility

The competition is open to UK residents aged 18 years or over.

Entrants must have a valid Instagram account and comply with these terms and conditions.

Employees of the Promoter, employees of participating centres, their immediate family members and anyone professionally connected with the administration of the competition are not eligible to enter.

The Promoter reserves the right to request proof of age, identity or eligibility before awarding a prize.

5. How to enter

To enter the competition, participants must, before the closing date and time:

1. Follow the relevant Monkey Town centre's official Instagram account.
2. Like the official competition post on that account.
3. Tag two friends in the comments of the competition post.

Each comment tagging two different friends will count as one entry, subject to the entry limits below.

Participants may enter more than once by submitting additional comments tagging two different friends, up to a maximum of 10 entries per person per centre.

Entries must be made from the entrant's own Instagram account. Entries made using automated systems, fake accounts or in a way that breaches Instagram's terms may be disqualified.

No purchase or payment is necessary to enter.

6. The prize

There will be five (5) winners for each participating centre.

Each winner will receive one (1) free 10-session pass for the Monkey Town centre associated with the Instagram account through which they entered.

The pass is worth up to £87.60 (depending on the centre) and:

• Is valid at all Monkey Town locations.

• Is transferable between family and friends.

• Has no expiry date.

• Can be used for 10 individual visits, subject to standard admission conditions at the relevant centre.

The pass is subject to the relevant centre's standard admission conditions, including any applicable age, supervision, safety and booking requirements.

The pass:

• Cannot be exchanged for cash or an alternative prize.
• Cannot be resold.
• Is non-transferable
• Cannot be used in conjunction with other offers or promotions
• Is subject to availability and the centre's normal opening hours.

Any additional costs, including food, drinks, socks, travel or other purchases, are not included unless expressly stated.

The Promoter reserves the right to substitute the prize with an alternative of equal or greater value if circumstances beyond its reasonable control make this necessary.

7. Winner selection

Five (5) winners will be selected at random from all valid entries received for each participating centre.

The draw will take place within seven (7) days of the competition closing date.

The Promoter will use a fair and verifiable random selection process. Each valid entry will have an equal chance of being selected, subject to the stated entry limits.

The Promoter's decision on the administration of the draw and eligibility of entries will be final, subject to applicable law.

8. Winner notification

Winners will be contacted via direct message from the official Instagram account of the relevant Monkey Town centre within seven (7) days of the draw.

Winners must respond within 48 hours of receiving the notification and provide any information reasonably required to arrange their prize.

If a winner does not respond within this period, is found to be ineligible or declines the prize, the Promoter reserves the right to select an alternative winner using the same random selection process.

The Promoter will not ask winners to make a payment or provide payment card details to claim their prize.

9. Prize collection and redemption

The Promoter will provide winners with instructions on how to receive and redeem their 10-session pass.

The pass must be redeemed in accordance with the instructions provided and the applicable centre conditions.

The prize is subject to the centre's normal operating arrangements, including any temporary closures, maintenance periods or restrictions that may reasonably affect access.

10. Publicity

The Promoter may publish the Instagram handle of each winner on the relevant Monkey Town centre's Instagram account to announce the results.

Winners may be asked whether they are happy to participate in additional publicity, such as providing a photograph or testimonial. Any such participation will be optional and will not be a condition of receiving the prize.

11. Data protection

Personal information collected from entrants will be used only as necessary to administer the competition, verify eligibility, contact winners and arrange prize fulfilment.

The Promoter will process personal information in accordance with applicable UK data protection legislation and its privacy notice: https://monkeytown.co.uk/uk/privacy 

Entrants' information will not be used for unrelated marketing purposes unless they have separately provided the appropriate consent or another lawful basis applies.

Information will be retained only for as long as necessary for the administration of the competition and any related legal or regulatory requirements.

Entrants can find further information about their data protection rights in the Promoter's privacy notice.

12. Disqualification

The Promoter reserves the right to disqualify any entrant who:

• Does not comply with these terms and conditions.
• Provides false or misleading information.
• Uses automated, fraudulent or otherwise unfair methods to enter.
• Attempts to manipulate the competition or interfere with its fair administration.
• Submits comments or content that are unlawful, abusive, threatening or otherwise inappropriate.

The Promoter reserves the right to remove entries that do not meet the competition requirements.

13. Changes, cancellation and liability

The Promoter reserves the right to amend, suspend or cancel the competition where circumstances beyond its reasonable control make this necessary.

Any changes will be communicated through the relevant Monkey Town Instagram account and, where appropriate, the competition terms webpage.

Nothing in these terms and conditions excludes or limits liability where it would be unlawful to do so.

The Promoter accepts no responsibility for entries that are lost, delayed, incomplete or not received due to technical issues, platform failures or circumstances outside its reasonable control.

14. Instagram disclaimer

This promotion is in no way sponsored, endorsed, administered by or associated with Instagram.

By entering, participants release Instagram from any responsibility in connection with this promotion.

Participants acknowledge that they are providing their information to the Promoter and not to Instagram.

15. General

By entering the competition, participants confirm that they have read and agree to these terms and conditions.

These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer protection law provides otherwise.